Built for Shopify stores. Works with your payment provider.

The dispute just landed. Your response is already drafted.

Do The Proof spots the chargeback the moment it is filed, pulls the order’s evidence, and writes the response to the exact reason the bank gave. You read it, change what you want, and approve. Nothing is ever sent without you.

.myshopify.com

Installing and connecting are free. No subscription. After you connect, sample disputes let you try the whole flow before a real one lands.

DISPUTE 5021Respond by May 4
$149.00
Aurora Field Jacket
Reason given
Product not received
Evidence strengthStrong
MinimalComplete
Delivery confirmation
Apr 27
Shipping and billing address match
Match
Customer order history
4 kept
Response drafted, waiting for youReview

Your store stays as it is.

The app reads your orders and never edits them.

Written before you get there.

The response is drafted by the time you open the dispute.

Nothing until you win.

You pay when a dispute is won. Not before.

How it works

Four steps, and you only act on one.

  1. 01

    A dispute arrives

    It appears in the app right away, with the response deadline the bank set.

  2. 02

    We draft the response

    We pull the order’s evidence and write the response to the specific reason the bank gave.

  3. 03

    You approve

    Read it, edit it, approve it. Where we can submit the response we submit it. Where we cannot, we prepare it for your provider to send.

  4. 04

    The bank decides

    When the bank rules, the outcome shows on the dispute, win or lose.

Evidence

The proof is pulled for you.

What gets pulled is matched to the reason the bank gave. Every dispute carries an evidence strength meter, from Minimal to Complete, so you can see what the response is standing on before you approve it.

Delivery

Tracking, carrier scans, and the delivery date.

Addresses

Shipping and billing addresses, and whether they agree.

Customer history

Earlier orders from the same customer, and what they kept.

Order timeline

When the order was placed, fulfilled, and shipped.

Product detail

What was bought, described the way your store describes it.

Checkout signals

The IP and session details from the moment of purchase.

Refund history

Refunds on the order, and what was already given back.

Duplicate charges

When two charges look alike, the other charge and why they differ.

Customer contact

The name and email on the order.

And more

Whatever else the reason calls for.

Pricing

You pay when a dispute is won. Not before.

Installing and connecting are free, and there is no subscription. On Growth you pay when a dispute is won.

Free

No subscription

0%

No fee, on any outcome.
  • New disputes appear with their deadline
  • Evidence pulled and the response drafted for you
  • Evidence strength meter on every dispute
Drafts only. Sending it is on you.

Growth

Paid on wins only

$19

where we prepare it and your provider sends itor 15% of the money recovered, where we submit the responseWhich of the two applies is decided by your payment provider, not by you.
  • Everything in Free
  • We submit the response where we can, and prepare it for your provider to send where we cannot.
  • Nothing charged on a dispute that is lost or expired
  • Billed through your Shopify invoice
  • Recovered revenue, tracked month by month
Questions

The questions everyone asks first.

Does it cost anything?
Installing and connecting are free, and there is no subscription. On Growth you pay only when a dispute is won: a percentage of the money recovered where we submit the response, or $19 where we prepare it and your provider sends it. It goes on your Shopify invoice.
What happens when a dispute lands?
The chargeback shows up in the app right away with the deadline the bank set. The order’s evidence is pulled and a response is drafted against the reason given. You review it, change anything you want, and approve.
Will it change anything in my store?
No. Access is read-only, and the only thing ever written is the response you approved.
Does it work with my payment provider?
It works with your store, whichever provider processes your payments. Where your provider accepts responses from us we submit them, and where it does not, we prepare the response for your provider to send.
Does this work with Shopify Payments?
Yes. Do The Proof reads Shopify Payments disputes and drafts the response with the same evidence. Today you send it yourself before the deadline; filing it for you is not something Shopify opens to apps yet. Everything else works the same.

Connect your store and see the next one answered.

.myshopify.com

Your store stays as it is. Nothing is ever sent without you.